Common Payment FAQs
 

How do I initiate a refund? 
In your Prado Admin, you will have access to view all of your payments. You will need to locate the transaction in your payments tab of the portal. Using the filters, you can quickly narrow down the transaction list to find the transaction you’d like to refund. Click on the payment to expand the details. Here you will see a green refund button at the top of the transaction panel. After clicking refund, a pop up will appear asking you to confirm how much you’d like to refund. You can issue a refund for the full or partial amount.

What will my customer see on their bank statement? 

Your billing descriptor will display what you provided as the DBA (Doing Business As) name during your initial account setup. Because billing descriptors have a character limit, there may be a chance that your name is shortened. So it’s important to keep it short and clear. The goal is to have your customer recognize that it’s your business.

How can I change my billing descriptor?

Contact us at support@getprado.com to change your billing descriptor. 

Pro Tip: A confusing or unclear descriptor can lead to chargebacks. 

How am I charged payment processing fees? 
Fees are assessed on each transaction and netted from each deposit. For example, if you process a $100 transaction at a 5% processing rate, you will receive $95 on your next deposit.