Is this a NEW reader that has never worked yet?

If you are setting a reader up for the first time — you got it onto Wi-Fi, it still says "Disconnected", and it never shows a registration code — that is expected, and it is usually not a problem with your network. A new reader needs its Wi-Fi entered on the device and then a specific reboot before it will come online.

Follow the full setup guide instead: How do I set up my Ingenico Link/2500 portable card reader?

The steps below are for a reader that was working and has stopped.

Reset the Card Reader
If the card reader is unresponsive or acting up, try resetting it:

For Ingenico Lane 3000 and Link 2500

• Press and hold both the yellow (clear) and .,#* buttons at the same time for a few seconds.
• The device should reboot and reconnect.

Ensure Internet Connection
A stable internet connection is essential for the card reader to work properly:

• Check all cables and ensure they are properly connected to the card reader.
• Verify the internet status to confirm the card reader is connected and has a strong signal.

Disconnect & Re-authorize the Card Reader
If resetting and checking the internet doesn’t work, try disconnecting and reauthorizing the device:

1. Navigate to Admin > Settings
2. Click Point of Sale > Create and Authorize Store Terminals
3. Select the appropriate Store
4. Click the Disconnect button (located next to "Reauthorize") to unlink the card reader.

Re-authorize the Card Reader
After disconnecting, follow these steps to reauthorize:

1. Go to Admin > Settings
2. Click Point of Sale > Create and Authorize Store Terminals
3. Select the relevant Store
4. Click Reauthorize
5. Check your card reader’s code displayed on the screen
6. Enter the code into the Reauthorize field to complete the setup