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Admin keyboard_arrow_right

Users and Permissions keyboard_arrow_right

How do I add or manage users? How to Require Phone Number Verification on Sign-up? How to Enable or Disable Loyalty Points? How to Enable or Disable Customer Referrals? How to Enable or Disable Gift Cards?

Marketing keyboard_arrow_right

How to create an Internal Distribution Lists How to disable guest checkout?

Integration keyboard_arrow_right

Tax Cloud Setup Guide Setting Up Google Analytics in Prado How to Integrate Klaviyo with Prado How does the OptimoRoute integration work? How does the Parsely integration work? How to setup session recordings using Microsoft Clarity? Setting Up Google Tag Manager (GTM) for Google Analytics (GA4) Events

Settings keyboard_arrow_right

Configuring Adjustment Reasons for Account Credit What is Product Settings? Configuring Loyalty Policy Add Payment to Business Profile ShareASale Integration Adding Additional Information Fields to Subscription Cancelation Reasons How to Unlock Pre-Paid Credits? How to Configure a Lifetime Discount Referral Policy API Guide for Developers Setting Up and Using Webhooks in Prado How to create a Subscription Winback pop-up?

Reports and Analytics keyboard_arrow_right

Tip Analytics to Order Reports Key Analytics
Get Started keyboard_arrow_right

Create your Markets keyboard_arrow_right

What is a market?

Fulfillment Set Up keyboard_arrow_right

How do I set up my delivery zones? How do I set up my fulfillment? How do I set up my location? How to Add a Shipping Market? How do I set Pickup in-store? Start Subscription Selection How to add Store Special Hours?

Take Payments keyboard_arrow_right

How to link Square to Prado? What is a Convenience Fee?
Merchant Reseller Program
Healthcare Providers
Products keyboard_arrow_right

Product Settings keyboard_arrow_right

How to create a “flexible bundle” using product + modifiers? How do I set up a Product Modifier? How do I set up Product Variants? How do I add products to my menu? What is a Bundle and how do I create one? Add On Products How to add Product Tags? How to set up How to Prepare info? How to set up Pricing Schemes? Creating a Product Why Can't I Save Updates on Products? How to Use Modifier Variants for Customizable Meals

Product Availability keyboard_arrow_right

How to set up Product Availability? How do I set my menu? How to set up Swap Products? How to enable or disable the sample menu?
Customers keyboard_arrow_right

Customer Overview keyboard_arrow_right

Customer Overview

Update Customer Information keyboard_arrow_right

How to update customer information? How to update Account Credit and Loyalty Points? How can I convert my customers' Loyalty Points into an Account Credit? How to customize referral codes? Creating and Assigning Customer Groups for Special Discounts How to create a Corporate Account? How to assign/edit a Territory Manager to Corporate accounts?
Orders keyboard_arrow_right

Subscriptions keyboard_arrow_right

Subscription Overview How to update a subscription? How to update upcoming subscription orders?

Managing Payments keyboard_arrow_right

How to manage payments?

Order Management keyboard_arrow_right

Order Overview How do I view the order details? How to cancel and refund an order? How to duplicate an order? How to move existing orders to a different delivery date in bulk? How to Create an Order in Admin? Allowing Next-Day Delivery Outside Market Subscription and Order Settings How to Print a Picksheet? How to Generate Product & Custom Meal Label
Stores keyboard_arrow_right

Inventory keyboard_arrow_right

Adjusting Inventory - Admin Portal Receiving Inventory - Admin Portal Finalize End-Of-Day Inventory - Admin Portal
Online Store keyboard_arrow_right

Online Store: Branding keyboard_arrow_right

Online Store: Branding How to Update Pause Subscription Button Text?

Photo Guidelines keyboard_arrow_right

Photo Guidelines

Pages keyboard_arrow_right

How to update the Product Card Block? How to set up gift card page? How to Create/Edit FAQ Page? Meta Descriptions and Meta Keywords How to Create/Edit a Referral Page?

Menu Styling keyboard_arrow_right

How to enable and add product upsells in cart? How to edit Subscription Terminology? How to edit header order/login modal? Create Marketing Cards Fulfillment Modal

Navigation keyboard_arrow_right

How to add an external link in Footer Navigation panel? How to add an existing page to the Header Navigation Bar? How to add an existing page to the Footer Navigation?
Marketing keyboard_arrow_right

Auto Communications keyboard_arrow_right

How do I get notified of new orders? Klaviyo Template Variables with Definitions Auto Communications Events and Triggers Best Practices for Order and Subscription-Related Auto Communications Auto Communication Template Variables

Promotions keyboard_arrow_right

How do I create a promotion?

Marketing Settings keyboard_arrow_right

Understanding Pre-Paid Account Credits
Point of Sale keyboard_arrow_right

Hardware Setup keyboard_arrow_right

How do I set up my scanner? How do I setup my printer? Where Do I Buy the POS Equipment? How to Set-up and Authorize my Prado POS

Hardware Troubleshooting keyboard_arrow_right

How do I troubleshoot my scanner? How do I troubleshoot my receipt printer? How do I troubleshoot my cash drawer? How do I troubleshoot my PradoPay card reader?

POS How-To Guide keyboard_arrow_right

How to create a Customer Profile How Do I Check Out Customers Using POS? How Do I Save an Order? How Do I Refund an Order? How Do I Receive Inventory? How do I reprint a receipt? Purchase/Apply Pre-Paid Credit
Payments keyboard_arrow_right

Enabling Payments keyboard_arrow_right

Whose identity needs to be verified at my organization? Are any business types exempt from providing personal data? Who do you share personal data with? Where is my information stored? Why do you need my SSN and DOB? How do you verify the identity of the merchant's owners? Why do I have to provide personal information to process payments?

Payment Reporting and Tools keyboard_arrow_right

What if I don't receive my deposit? When will I receive my deposit? What is AVS? What is CVC? How do I find a transaction? Why was my transaction declined?

Chargebacks keyboard_arrow_right

Chargeback Funds Adjustments Understanding Chargeback Fees Fighting a Chargeback with Compelling Evidence Chargeback Reasons How to Dispute a Chargeback How to Prevent Chargebacks

Payments FAQs keyboard_arrow_right

Common Payment FAQs Less Common Payment FAQs
PradoPay
FAQs keyboard_arrow_right

POS keyboard_arrow_right

Can we print the receipt or order summary through the receipt printer? How do I see our online orders through the POS interface?

Orders keyboard_arrow_right

How do I change the percentages for comp discounts? How can I require delivery instructions during checkout?

Online Store keyboard_arrow_right

How to embed a pop-up on a specific page of the website? How to enable billing address requirement at checkout? How to customize text for Convenience Fee? How to Hide Pickup or Delivery Time at Checkout? How to customize Convenience Fee label at checkout?

Loyalty Points keyboard_arrow_right

How do customers view and use their Loyalty Points?

Products keyboard_arrow_right

What does the "URL Address in Use" error mean?
Release Notes keyboard_arrow_right

2025 keyboard_arrow_right

Prado Release Notes 11/14/2025 Prado Release Notes 11/06/2025 Prado Release Notes 11/04/2025 Prado Release Notes 10/31/2025 Prado Release Notes 10/27/2025 Prado Release Notes 10/24/2025 Mobile App Release Notes 10/24/2025 Prado Release Notes 10/23/2025 Prado Release Notes 10/22/2025 Prado Release Notes 10/17/2025 Prado Release Notes 10/10/2025 Mobile App Release Notes 08/11/2025 POS 2 Release Notes 08/07/2025 Prado Release Notes 08/06/2025 Prado Release Notes 08/05/2025 Prado Release Notes 07/29/2025 Prado Release Notes 06/04/2025 Prado Release Notes 05/21/2025 Prado Release Notes 05/15/2025 Prado Release Notes 04/30/2025 Prado Release Notes 04/17/2025 Prado Release Notes 04/10/2025 Prado Release Notes 04/02/2025

2024 keyboard_arrow_right

Prado Release Notes 10/30/2024 Prado Release Notes 9/19/2024 Prado Release Notes 8/23/2024 Prado Release Notes 8/7/2024 Prado Release Notes 8/1/2024 Prado Release Notes 7/23/2024 Prado Release Notes 6/3/2024 Prado Release Notes 6/17/2024 Prado Release Notes 5/20/2024 Prado Release Notes 5/6/2024 Prado Release Notes 4/22/2024 Prado Release Notes 4/8/2024 Prado Release Notes 3/25/2024 Prado Release Notes 3/11/2024 Prado Release Notes 2/26/2024 Prado Release Notes 2/12/2024 Prado Release Notes 1/29/2024

2023 keyboard_arrow_right

Prado Release Notes 1/3/2023 Prado Release Notes 1/18/2023 Prado Release Notes 2/3/2023 Prado Release Notes 2/14/2023 Prado Release Notes 3/1/2023 Prado Release Notes 3/28/2023 Prado Release Notes 4/19/2023 Prado Release Notes 5/9/2023 Prado Release Notes 5/23/2023

2022 keyboard_arrow_right

Prado UAT Release 12/21/2022 Prado Release Notes 11/29/2022 Prado Release Notes 11/8/2022 Prado Release Notes 10/25 Prado Release Notes 9/27/2022 Prado Production Release Notes 9/27/22 Prado Release Notes 9/14/2022 Prado Release Notes 8/31/2022 Prado Release Notes 8/16/2022 Prado POS Release 8/4/2022 Prado Release Notes 8/3/2022 Prado Release Notes 7/7/2022 Prado Release Notes 6/22/2022 Prado Release Notes 7/20/2022 Prado Release Notes 6/7/2022 Prado POS Notes 5/25/2022 Prado Release 5/13/2022 Prado POS Release Notes 5.3.2022 Prado Release Notes 4.27.2022 Release Notes 4.11.2022 Prado Release Notes 3.30.2022 Prado POS Release Notes 3.30.2022 POS Release Notes 3.22.2022 Prado Release Notes 3.16.2022 Release Notes 3/2/22 POS Updates 3.2.2022 Prado Release Notes 3/2/2022 Release Notes 2.18.2022 Release Notes 2.16.2022 Prado Release Notes 2.2.2022 Release Notes 2/2/2022 Prado Release Notes 1.27.2022 POS Release Notes - 1.22.2022 Prado Release Notes 1.19.2022

2021 keyboard_arrow_right

Prado Release Notes 12/30/2021 Prado Release Notes 12.29.2021 Prado Release Notes 12/16/2021 Prado Release Notes 12.16.2021 - ET Culinary Flo 11/16/2021 Update - POS Culinary Flo 11/16/2021 Update - Marketing Culinary Flo 11/2/2021 Update POS Release - 11/2/2021 Update
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Merchant Reseller Program

Learn how the Reseller Program works, eligibility steps, and how merchants can sell through partnerships—whether with healthcare providers or to promote other business areas and HSA/FSA products.

Merchant Reseller Program

Customers Tab: Reseller Column Added arrow_forward
Orders Tab: Reseller Column Added arrow_forward
Subscriptions Tab: Reseller Column Added arrow_forward
Merchant Resellers > Resellers List arrow_forward
Merchant Resellers > Resellers Pricing Policy arrow_forward
Merchant Resellers > Markets arrow_forward
Merchant Resellers > Products arrow_forward
Merchant Resellers > Checkout Policy arrow_forward

Prado Knowledge Base

Merchant Reseller Program

Merchant Reseller Program

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