Auto communication events are system-generated notifications sent to customers or merchants when specific actions or conditions occur. These communications ensure transparency and timely updates. Below is a comprehensive list of auto communication events and their triggers found in Prado.

Customer Events

Customer Created
Trigger: A customer signs up for a new account.

Customer Referral
Trigger: A customer uses the "Share via Email" option to send their referral code to a friend.

Customer Referral Redeemed
Trigger: A referred friend completes their first order using the referral code.

Customer Referral Reminder
Trigger: Referral reminders are enabled in Settings > Marketing > Referral Policy > Send Referral Reminder. The email is sent based on the number of days set by the merchant and targets users who have not redeemed their referral codes.

Order Events

Order Cancelled
Trigger: An order is cancelled by the merchant.

Order Fulfilled
Trigger: An order is marked as fulfilled (delivered or picked up).

Order Fulfillment Updated
Trigger: Changes are made to the fulfillment details of an order, such as delivery time, date, or address.

Order Packed
Trigger: The merchant sets the status of an order to "PACKED," indicating it is ready to be picked up.

Order Paid
Trigger: Payment for an order is successfully processed. For subscriptions, it means that orders are locked and processed and the order for the subscription instance has been created. 

Order Receipt
Trigger: A receipt is sent automatically once the order is completed.

Order Refunded
Trigger: A refund is issued for an order or part of an order.

Order Reminder
Trigger: Notifications for incomplete or upcoming orders are sent. This is triggered on the fulfillment date (delivery or pickup) during the morning cycle, which occurs at approximately 7:00 AM PST.

Subscription Events

Subscription Cancelled
Trigger: A customer cancels their subscription.

Subscription Contains Unavailable Item
Trigger: A subscription order includes an item that is no longer available.

Subscription Created at POS
Trigger: A subscription is created at the point of sale (POS).

Subscription Renewal - Unavailable Items
Trigger: A subscription renewal contains items that are no longer available during pre-processing.

Subscription Renewal Created
Trigger: A subscription renewal is set to pre-processing.

Subscription Renewal Creation Issue
Trigger: An issue occurs during subscription pre-processing.

Subscription Renewal Payment Issue
Trigger: A payment issue occurs during subscription processing/lock day.

Subscription Renewal Set to Skip
Trigger: A subscription instance is marked as skipped during pre-processing, either by the customer or due to system logic.