Manage Plan Updates

Manage Plan - Main Page

With our goal to have a simpler, clearer, and easier way to manage subscriptions, we are revamping the existing "manage plan" user experience.

Users who have a current subscription can now manage their next order or subscription so that they can review and make the necessary changes to it the way they want to.

Manage Plan - Swaps

Users who are managing their current subscriptions will now easily see which products are being swapped in their next order or the order they are trying to modify.

Manage Plan - Settings

Users who are managing their current subscription can now easily manage by the next order or change the subscription settings of their order based on their requirements. 

• Users should be able to manage orders as well as subscriptions from order settings on the main screen
• Users should be given a clear choice to choose if they want to manage just the order or their entire subscription (which includes all future orders)

Manage Plan - Order Total Modal

Users who are managing their current subscriptions can now look at their order total to understand the cost breakup. At the same time, it also shouldn’t occupy the space at the bottom of their screen, especially on mobile. 

Allow Customers to Pause Their Subscription

In order to allow customers to pause their subscription for an extended period of time, we have added a “pause subscription” option within subscription settings.

When a customer selects “pause subscription” they will be able to choose when they’d like their subscription to renew next.

The customer will also be given the option to cancel their subscription within this modal.

When a customer views their paused subscription, they will be informed when their subscription is paused and they will be provided the option to renew their subscription.

If the customer chooses to renew their subscription, their subscription will begin according to their subscription settings.

New Features

Duplicate Product

Merchants can now easily duplicate a product allowing them to streamline their workflow. 

The Duplicate Product button is available in between the Delete Product and Edit Product buttons.

TEST CASE - Duplicate Products 

Have a duplicate product show on the menu

1. Go to your website & log in as an Admin
2. Click on the Account icon > Account > Admin > Products List
3. Select a product that is currently available on your menu
4. Select Duplicate Product
5. In the new window, give the duplicated product a Name & a Unique URL Slug
6. Click Save Product, then click on the small popup that confirms the duplication was successful
7. You will now be on the new products page. Make any changes you would like at this time
8. When finished, go to your menu page and locate the duplicated product.

Allow Recurring Subscriptions with Partner Delivery

Merchants are now able to define if they want partner delivery (ex: DoorDash) subscriptions to transition to scheduled delivery subscriptions or remain partner delivery fulfillment after the first subscription order. 

Merchants can define this within  Admin v2 → Fulfillment → Markets → Delivery Settings.

This option will display if you allow subscription orders for both on-demand and scheduled ahead delivery. 

If the toggle is off, the customer will continue to receive their subscription delivery via partner delivery.

Ability to Configure Point & Credit Adjustment Reasons

Now, you will be able to configure pre-set point & credit adjustment reasons in order to ensure that uniform reasons for adjustments are selected when adding or removing points & credit to a customer’s profile.

To set up adjustment reasons, go to Admin > Settings > Marketing > Loyalty Policy.

There will be pre-configured adjustment reasons, and you are able to create your own! 

Within the customer profile, when you adjust the loyalty points or account credit, you will be able to select from a dropdown the predetermined reasons.

Configure Menu Dropdowns

You are now able to configure dropdowns within your header navigation.

You are able to create a dropdown for a specific header link within Admin > Online Store > Navigation > Header

Within each main header link (except for the menu) you are able to select “add dropdown link” to create sub-links for your menu items.

Once you have configured your dropdown link, you will be able to see the dropdown options when hovering over the header link.

Enhancements

Square Picture option on Product Cards

You are now able to configure your product cards to fit your brand aesthetic by selecting the product image size. 

The Image Size can be found in Admin → Online Store → Menu Styling → Product Cards → Image Size. 

The info icon (?) states the recommended product image sizes.

TEST CASE - Square Picture

Display the new Square Product Card on the menu=

1. Go to your website & log in as an Admin
2. Click on the Account icon > Account > Admin > Online Store > Menu Styling > Product Card > Edit
3. Scroll down to the Image Size dropdown & select Square > Save
4. When finished, go to your menu page and note the Product Cards with the new Image Size

Configure Product Tag Color

To provide a smoother shopping experience for customers, merchants are now able to configure the color for tags and labels. 

It can be configured within Admin → Settings → Product Settings → Tags & Labels. 

Configure Upsell Card Color

Merchants now have the ability to configure the color of the upsell subscriptions card. 

This can be configured within Admin > Online Store> Menu Styling> Upselling.

Update Subscription Cart Button

We have updated the subscription cart button to read “save” instead of “done” to ensure clarity to the customer that the items they have added to their cart will now be included in their next subscription order.

Improve Cart Feedback on Mobile

In order to enhance the user experience of utilizing the mobile website, we have reduced the size of the cart feedback once a customer has added a product to their cart.

Old Version

New Version