SHOP - Account Hub Updates

In order to streamline the account section & prevent customers from potentially creating multiple subscriptions, we have removed the prompt to create a new subscription from the Account Hub. 

If a customer does not have any active subscriptions, the page will state “you don’t have any active subscriptions”

Customers that have an active Subscription will see the list of active subscriptions available to manage.

SHOP - Update Fulfillment Text

We’ve updated the Zip Code Modal to state “how would you like to receive your items” when the customer first sees it in order to make the intention clear.

If the customer needs to change their selection or enter a new zip code, the modal will update to “update fulfillment:

SHOP - Update free delivery banner in cart

Customers that are qualified to have a free delivery will now see a banner that says “You’ve Received Free Delivery!”. This applies to both Scheduled Delivery and On Demand Delivery.

On the other hand, customers that are qualified for a free shipping will see “You’ve Received Free Shipping!”

SHOP - Subscription header updates

SHOP - Adding location type

For customers, if a location is designated as a Kitchen, it should not be displayed within the Stores page on the list or the map view.

Location types will now only show Retail Location or Pickup Location.

If a Location is designated as Pickup Location, instead of “Show Store Hours” it will be updated to “Show Pickup Hours”.

SHOP - Cart design updates

Checkout Button

• will only become visible or active until the minimum order amount for the selected fulfillment has been met.

Cart Organization

• Section Header Updates
  • Subscription Plan, One-Time Update, and Pre-Order section headers should no longer be collapsable, will have new icons, and should display the total amount of products within that section.
• Product Card Updates
  • The quantity for each product should be displayed and the price for each

Modifying from Cart

• Selecting the image or the product name should produce the modifiers modal

SHOP - Add progress bar in Cart - Price Range & Quantity Range

For merchants that are utilizing the Tiered Pricing and has implemented quantity range or price range tiers, customers will see a progress bar that shows how much they need to add to their cart to reach the next discount. 

Meanwhile, if a customer removes product/s from their order, the progress bar will accurately reflect the contents of the cart. 

If it is a quantity range, it should state how many products a customer need to add to meet the next discount level. 

If it is a pricing range, it should state how much more a customer need to spend to meet the next discount level.

SHOP - Product Details Page Updates

In order to make the interface look better, there will be updates within the Product Details page;

• Tags will move along side the icons which are directly below the images
• The pricing summary will no longer include a total
• The macros will be removed
• The nutrition facts will not be collapsable
• The ingredients will not be collapsable
• On mobile and tablet, the subscribe and buy once buttons will be sticky at the bottom of the page

SHOP - Configurable Product Cards - Large Image + Description Implementation

To allow merchants to show more detail about products on the menu page, you are now able to configure the size of the product image and display the product description within the product card.

Within Admin v1 > Marketing > Menu you will have the option to 

• Display a product description
• Select the menu card product image size
  • Default
  • Large

To add a short description to the product, within Admin v1 > Products > Product > Definition, enter a short description.

ADMIN - Product list filters

With this new release, product filters will become available for merchants to easily search what they are looking for within the Products > Products List.

Merchants should be able to filter in different ways;

• General Filters
• Market Filters
• Product Details Filters

ADMIN - Add a Market filter to Subscription and Orders page

Merchants who fulfill in different locations will now have the ability to filter which market will fulfill the order.

Merchants can go to Orders > All Orders OR All Subscriptions > Market. Once the data is exported, it should reflect what you have selected in the filter.

ADMIN - Add ability to sort orders by Created Date on To FulfIll report and Orders page

To give more insight for merchants, we are adding a new column for Created Date which should be available on To Fulfill report and Orders page.

The Created Page can be found within Orders > Active Orders and Orders > Closed Orders. 

It should also become available within Fulfill > To Fulfill page.

Once the data is exported, the Created Date should be in the CSV file.

ADMIN - Adding location type

Location details have been revamped for merchants to setup depending on their preference

Retail Location

• This is a physical retail location where customers can shop in store. If desired, online orders can be placed to this store for Store Pickup and Store Delivery.

Pickup Location

• This is a pickup point where customers (or delivery drivers) can pickup online orders that have been placed for Store Pickup and Store Delivery. There is no inventory on hand for customers to shop in store.

Kitchen Location

• This is a location that can be an inventory source for multiple other locations without being visible to customers within the shopping experience.

ADMIN - Adding inventory source

In order to properly manage the inventory, we are adding the “Inventory Source” within Location Details. 

Merchants can go to Fulfillment > select Market > select Location > Edit Location > and from here the merchant can either assign this location as the source of inventory OR assign where this location is getting the inventory from.

Once set up, merchants can go to Fulfillment > select Market > select Delivery Zones > Edit Details > then assign which location a delivery zone is getting their inventory from. 

ADMIN - Ability to add items to existing order

In order to provide better customer experience, merchants are now able to add or remove items from an order after it locks the customer from editing it and before customer support lock date/time.

Merchants can go to Orders > All Orders > Active Orders > and just right below the price breakdown, there should be Remove Products and Add Products buttons. 

Customers should receive an email after the changes are mode which shows the original order vs what was changed along with the total price.

ADMIN - Ability to trigger password reset from Admin

Merchants should now be able to trigger a password reset communication to all customers that have not set a password. 

By clicking on the “Send Password Reset” button, the merchant will be prompted to either send it via email or sms. 

This can be done by going to Settings > Customer Support > Password Reset.

ADMIN - Ability to trigger password reset from Admin

Merchants should also be able to trigger the “Reset Password” per individual customer. 

It should show the same behavior which will allow merchants to choose to whether send it via email or sms.

You can go to Customers > Customers List > select a Customer > and from customer profile, you should see a “Reset Password” button along with Delete Customer and Edit Details.