Why was my transaction declined?
Why was my transaction declined?
Additional information on each transaction is available in your merchant portal. Follow the below steps on how to locate a transaction and identify the decline reason.
- Once logged in your Prado Admin, locate your Payments menu on the left-hand side of the screen.
- Click on the Payments tab to expand all payments received.
- Using the filters in the table, you can filter to the date of the transaction in the Created column.
- Note: You can also use sort on columns like Amount for easier viewing.
- Once you’ve located the declined transaction, click the line item to expand the payment panel.
- Under Related Info, locate the Refusal Code for details around the decline.
