Features

Customer Experience

• Account Hub - Subscriptions
• Cancelation Button Improvements
• Update Add To Cart Buttons for Variants

Admin Portal

• Ability to Duplicate a Customer Order
• Display Customer Address Within Order Details
• Return to inventory based on refund reason

Customer Experience

Account Hub - Subscriptions

We have added a Subscriptions Section to the Account Hub so that customers are able to view all subscriptions in one place. 

If a customer has an active subscription, when they select “manage subscription” from the menu they will be directed to the Subscriptions page within their account.

From here, they can choose Manage Plan to navigate to the Subscription Overview page or select Settings to navigate to the Subscription Settings page.

We’ve also included a quick link to start a new subscription if they want!

Cancelation Button Improvements

In order to make the ability to cancel their subscription a bit more obvious, we have turned the Cancel Subscription option into a button rather than clickable text.

Update Add to Cart Buttons for Variants 

To better ensure customers are able to select from the available options, if a product has multiple variants the dropdown will automatically display when they attempt to add the product to their cart. The customer will need to select an option from the dropdown list in order to add to their cart.

Admin Portal

Ability to Duplicate Customer Order

You will now be able to duplicate orders within the Admin v2 system. 

To duplicate an order, search for the desired customer and select the order you’d like to duplicate (can be an active or past order)

Within the order, you will see the option to Duplicate Order. 

When you select duplicate order, a Duplicate Order modal will display (similar to the Create Order modal).

You will need to select:

• Order type
• Fulifllment method
  • If pickup, select pickup store, time, and ate
  • If delivery, select delivery address, window, and date

You will also be able to create a subscription from the order or add a promotion code.

Select Save to Duplicate the order.

Once saved, you’ll be directed to the new order page so that you can make any adjustments to the items included (if needed).

Once all order details are confirmed, select Submit Order in order to create the new order for the customer. You will be able to choose a new payment method within the Submit Order modal if necessary.

Display Customer Order within Order Details

To make it easier to understand where an order is being delivered, we have added the Delivery address to the order details within Admin v2.

Ability to Disable Guest Checkout

In order to provide flexibility on how you want your customers to check out, we have included a setting to disable guest checkout.

To disable, navigate to Admin v1 > Marketing > Templates > Checkout and select “Update Template.”

Within the modal, scroll to the bottom to view the Allow Customers to Complete Guest Checkout setting. 

Once disabled, customers will need to create an account in order to complete a one-time purchase.

Return to inventory based on refund reason

In order to streamline the process adding items returned shortly after purchase in-store back to inventory, we have added a setting on each refund reason to “return refunded items to inventory”

Within Admin v1 > Operations > Refund Reasons, you are able to turn on this setting for whichever refund reason you’d like this to occur. 

Once turned on, if the refund reason is selected at the POS whatever items are refunded in that purchase will be returned to the stores inventory