Prado Glossary
This is a auto-generated Article of all your definitions within the glossary.
Glossary
This is a auto-generated Article of all your definitions within the glossary.
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Active Subscription State
This means that the subscription is currently ongoing, but no subscription instances are scheduled to run or lock on the day you pull the report. The customer has an active subscription, but there is no order being processed or locked at the moment.
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Auto Communication Event
An action or occurrence related to the order or subscription lifecycle. This could be a delivery, a skipped order, a subscription renewal, or a special promotion that triggers an action in the system.
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Average Order Value (AOV)
Total sales divided by the number of orders placed within the time range.
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Chit Receipt
Chit receipts are small, often informal printed receipts that serve as a record of a transaction that detail the items ordered by a customer, the cost of each item, and the total amount due. They are used to track orders and facilitate communication between the front-of-house staff (such as waiters, cashiers) and the kitchen or bar staff. Once an order is placed, the chit is sent to the kitchen or bar, where it acts as a reference for preparing and serving the items requested by the customer.
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Committed Quantity
Refers to the number of meals that are locked, processed, or paid for within a specified fulfillment date or date range. This quantity represents orders that are finalized and ready for production or fulfillment.
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CTA (Call to Action)
A prompt designed to encourage users to take a specific action, such as “Buy Now,” “Subscribe,” or “Learn More.”
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Custom Data
Allows merchants to add additional data fields to products for tracking and reporting purposes. This feature is particularly useful for merchants who want to track and report on specific product attributes, like General Ledger (GL) codes for accounting purposes, but it’s flexible enough to be used for any type of custom data merchants need to manage.
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Cut-off time
The latest time by which an order must be placed or modified to be processed for fulfillment on a specific day. Orders placed after the cut-off time are typically fulfilled the next available fulfillment day. This ensures that merchants have sufficient time to prepare and process orders for timely delivery or pickup.
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Daily Inventory
The stock levels that are monitored and updated on a daily basis, reflecting sales, returns, and restocks that occur within a 24-hour period. Daily inventory tracking helps businesses maintain accurate records and respond quickly to changes in demand, ensuring that popular items are restocked in a timely manner.
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Delivery Zone
A specific geographic area where a merchant or service provider offers delivery services using their own fleet of drivers. Delivery zones are associated with zip codes and may have varying pricing structures, delivery windows, or delivery options based on the location.
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Final Payment Attempt
The day designated for the last attempt to charge a customer’s card before a subscription instance is created. To trigger a final payment attempt, number of days from fulfillment should be at least 1 day prior and 2 days after order lock day. Example: Order lock day is 4 days prior to fulfillment. Final payment attempt should be 2 days prior to fulfillment.
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Fulfillment
The process of preparing and delivering a customer’s order. It includes order processing, packaging, and shipping.
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Fulfillment Date
Actual delivery or pickup date of an order.
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Fulfillment Modal
A pop-up or window that prompts the customer for important details like delivery date, address, or zip code during the ordering process.
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Fulfillment Notes
Internal notes for production team. This can be preparation instructions or special instructions for the product.
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Internal Product
An internal product refers to a product that is not visible to customers on the public-facing store or website. These products are typically used for internal purposes, such as testing, staff training, or fulfilling specific backend processes within the system. Internal products may be created for inventory tracking, operational functions, or administrative tasks and are not intended for customer purchase or display.
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Klaviyo Events
Specific actions or interactions that customers take within the merchant site, which are tracked and recorded within Prado and passed to Klaviyo. Example: Order and Subscription events, cart abandoned events, user events, and form submitted events.
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LIfetime Value
Customer Lifetime Value (LTV) is a metric that estimates the total revenue a business can expect from a single customer account throughout the entire duration of their relationship. LTV is calculated by considering factors such as average purchase value, purchase frequency, and customer retention rate.
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Location
Refers to a specific store or fulfillment center from which orders are processed, prepared, and dispatched. Customers may select their preferred location based on proximity or availability of services.
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Lock day
A specific day or time frame before an order's fulfillment when changes (such as editing, canceling, or skipping) can no longer be made. After the lock day, orders proceed to the fulfillment stage without further modifications.
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Macros
Refers specifically to the three major nutrients that provide calories (energy) in food: Carbohydrates, Proteins, and Fats.
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Market
A specific geographic region or area that a store or merchant serves. Markets are typically defined by zip codes or cities and may have different pricing, product availability, delivery options, or subscription and order settings.
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Nightly Process
A scheduled, automated process that occurs during the night to update order statuses, generate reports, and perform essential backend tasks like billing, inventory updates, or order/subscription batch preparation.
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Nutritional Information
This is a broader term that encompasses not only macros but also other important dietary elements, such as: Calories (total energy), Vitamins (e.g., Vitamin C, D), Minerals (e.g., Calcium, Iron), Fiber, Sugar, Sodium, and Cholesterol. Nutritional information provides a complete breakdown of what is in a food item, including both macronutrients and micronutrients, giving a fuller picture of the food's nutritional value.
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On-Demand Delivery
On-demand delivery refers to the use of third-party delivery service providers, such as Uber Eats or DoorDash, to fulfill customer orders. It is also known as store delivery or partner delivery.
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One-time Order
A single purchase made by a customer without any commitment to future purchases. This type of order is typically fulfilled immediately and does not involve any recurring payments or scheduled deliveries.
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Paused Subscription
A subscription state wherein a customer temporarily suspends their scheduled subscription orders. This allows the customer to resume their subscription at a later date without losing any subscription benefits or settings.
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PDP (Product Detail Page)
The web page that displays detailed information about a specific product, including its description, pricing, images, and any subscription or purchase options.
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Persistent Inventory
Inventory that remains available and unchanged unless manually adjusted or updated within the system. This type of inventory is typically used for items that have a consistent demand or do not fluctuate frequently, allowing for easier management and tracking.
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Picksheets
A document or digital record used by fulfillment teams to identify and gather the products required for an order. Picksheets typically list the items by category and are generated when an order moves into the fulfillment phase.
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POS (Point of Sale)
Point of Sale (POS) refers to the place where a retail transaction is completed. It is the system that allows merchants to accept payments from customers for goods and services. POS systems typically include hardware (such as registers, barcode scanners, and card readers) and software that manage sales, inventory, and customer data.
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Pre-processed Subscription State
This indicates that there is a subscription instance that is scheduled to lock today. The subscription is actively in the pre-processing stage, meaning customer information, inventory validation, and other checks are in progress as part of preparing the subscription instance for final processing.
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Pricing Scheme
A structured approach for setting and managing different price levels for products based on specific location (zip code).
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Product Categories
Groups of products that share common characteristics or purposes, helping customers navigate and find items within a store. Example: Lunch and Dinner, Snacks, Breakfast, Drinks, or Dessert.
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Product Label
Descriptive text or branding associated with a product that provides information or highlights. Labels can inform customers about special offers, new products, or best selling items.
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Product Modifier
Additional options that customers can select to customize a product, such as adding specific ingredients or sides. For example, a customer might choose to add extra cheese, bell pepper, or meat to their pizza.
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Product Tags
Keywords or phrases associated with a product that help categorize and improve searchability within a store or catalog. Tags allow for easier filtering and organization of products based on specific attributes or themes.
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Product Variant
A specific version of a product that differs in attributes such as size, color, or material while maintaining the same core product. For example, single-size and family-size.
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Sample Menu
A preview of the product offerings and categories available in the store. It allows customers to view products without needing to complete certain actions like entering a zip code or creating an account. The display behavior of the sample menu is based on product availability dates, meaning that products will only be visible if the user is viewing the site during the product’s availability start and end date.
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Scheduled Delivery
Scheduled delivery refers to an in-house delivery option where merchants utilize their own fleet of drivers.
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Skipped Subscription Instance
Refers to instances where a scheduled subscription order was not processed or fulfilled as planned. This can occur at the request of the customer or due to other reasons preventing the order from being completed like unavailable items or payment issue.
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SKU (Stock Keeping Unit)
A Stock Keeping Unit (SKU) is a unique identifier assigned to a specific product or item in inventory management. It is used to track and manage inventory levels, sales, and orders. SKUs can include a combination of letters and numbers that convey information about the product, such as its type, size, color, and brand. Businesses use SKUs to simplify the process of tracking inventory, facilitating restocking, and improving sales reporting. Having a well-structured SKU system helps in organizing products effectively and enhancing operational efficiency.
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Subscription Instance
A Subscription Instance refers to a specific occurrence of a customer's subscription, representing an individual cycle of the recurring order. Each time a subscription renews, it generates a new instance, reflecting that particular period's order, fulfillment, and payment. For example, if a customer has a weekly subscription, each week's delivery represents a new subscription instance.
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Subscription Order
A recurring order placed by a customer for products or services on a specified schedule, such as weekly or monthly. Subscription orders are automatically processed at regular intervals, allowing customers to receive their chosen items without needing to reorder each time.
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Tiered Pricing
Tiered pricing is a pricing strategy where a product or service is offered at different price levels based on certain criteria, such as quantity and price.
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To Fulfill Report (Product Report)
A report that details the number of meals or products to prepare for a specified fulfillment date or date range. It lists the quantity of each product that the production team needs to prepare in order to meet the upcoming demand.
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Total Orders
Number of orders placed within the given time frame.
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Unprocessed Subscription Instance Quantity
Refers to the number of meals that are not yet locked, processed, or paid for within a specified fulfillment date or date range. This quantity includes items within subscription instances that are still pending but excludes paused or skipped subscriptions.
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UPC (Universal Product Code)
A Universal Product Code (UPC) is a standardized barcode used to identify products in retail and supply chain management. It consists of 12 numeric digits that uniquely identify a specific item, allowing for easy tracking and inventory management. The UPC is typically printed on product packaging and can be scanned at point-of-sale systems to quickly retrieve product information and prices.
