Having trouble saving those important updates to your product listings? Don't worry, we can get this sorted out! Often, saving issues are related to the way your product information is formatted. Let's walk through some common culprits and how to fix them.

Here's what to check to ensure your product updates save successfully:

1. Steer Clear of Special Characters:

Think of your product name and its web address (URL) as needing to be universally understood. Special characters, while they might look interesting, can sometimes cause confusion in our system.

• What to avoid: Characters like !, @, #, $, %, ^, &, *, (, ), +, =, [, ], {, }, ;, :, ', ", <, >, ,, /, ?, and even spaces.
• What to use: Stick to standard letters (a-z, A-Z) and numbers (0-9).

Example:

• Instead of: "Super! Amazing Product (Version 2.0)"
• Use: "SuperAmazingProductVersion2"

2. Keep Your URLs Concise:

A shorter URL is not only cleaner but also less prone to saving errors. Let's aim for brevity!

• Limit: Please ensure your product URL is under 50 characters in total.

Example:

• Instead of: “www.yourwebsite.com/products/this-is-a-very-long-and-descriptive-url-for-our-fantastic-product”
• Use: “www.yourwebsite.com/products/fantastic-product-v2”

3. Use Dashes for Word Separation in URLs:

When creating the web address for your product, using dashes to separate words helps the system (and search engines!) understand the different parts of your URL.

• Correct Usage: Use a single dash (-) between words.
• Avoid: Spaces, underscores (_), or multiple consecutive dashes (--).

Example:

• Instead of: "amazing product" or "amazing_product" or "amazing--product"
• Use: "amazing-product"

Example:
Product name: Vegan Rainbow Salad

Correct URL:
realmoney.getprado-staging.com/product/vegan-rainbow-salad

If you've double-checked these areas and are still experiencing issues saving your product updates, please don't hesitate to contact our support team. We're here to help!