How do I troubleshoot my receipt printer?
Proper printer setup
- Is there paper in the printer?
- Are the printer cables plugged into power source? Are they secure within the printer?
- Is the printer on?
Bluetooth connection
Is the printer connected to Bluetooth?
- Go to iPad Settings > Bluetooth > OTHER DEVICES > select & connect to printer
- Device name is MCP31LB -BT:mC-Print3 or similar
- The device should say Connected within Bluetooth settings
If the printer was already connected to Bluetooth, disconnect and reconnect to Bluetooth to re-establish the connection.
- In iPad Settings > Bluetooth > if printer says Connected, Select the info icon on the printer > Select disconnect - Printer should now say Not Connected
- After a few seconds, select the Printer - this should reestablish the connection to Bluetooth. The printer should say Connected.
POS App Connection
Is the printer connected to the CulinaryFlo POS app?
- Go to the side hamburger menu > Settings
- Tap Printers then the Find Printers button
- You should see the printer listed (MCP31LB -BT:mC-Print3 or similar)
- Tap this item
Can you print a sample receipt?
- Tap the Print Sample button to print a sample. The printer should print out a small sample receipt.
Need more help? Send us an email at support@getprado.com and we'll be happy to assist you!