Admin

Navigate the Admin Panel, manage users and permissions, and adjust key business settings for your organization.

Get Started

Set up your Prado account, create markets and locations, configure fulfillment and payments, and access starter guides to launch your business.

Merchant Reseller Program

Learn how the Reseller Program works, eligibility steps, and how merchants can sell through partnerships—whether with healthcare providers or to promote other business areas and HSA/FSA products.

Healthcare Providers

Find resources for physician and provider partnerships, setup guidance, and how providers can use Prado for patient programs.

Products

Add and organize products, configure variants and bundles, set availability and pricing, and manage product settings.

Customers

View and update customer profiles, manage subscriptions and account credits, create customer groups, and handle loyalty settings.

Orders

Create, edit, cancel, refund, and bulk-move orders; manage subscription orders and order-related workflows.

Stores

Configure store locations, manage inventory workflows, set hours and location-specific settings.

Online Store

Customize storefront branding and pages, edit product card and page layout, and control checkout behavior and site navigation.

Marketing

Build promotions, manage automated communications, and use marketing settings and templates to drive conversions and retention.

Point of Sale

Set up POS hardware, process in-person sales, troubleshoot devices, and sync orders between POS and online.

Payments

Manage payment gateway activation, oversee transaction reporting, and resolve chargeback disputes

PradoPay

A comprehensive financial tool for managing payments, tracking transaction data, reconciling deposits, and resolving chargeback disputes.

FAQs

Frequently Asked Questions

Release Notes

A historical changelog of all Prado updates

Contact Us

Support Hours, Support Pathways, and Provided Support Resources